Cookie Policy

1. What are cookies?

Cookies are small text files placed on your computer, phone or other device when you visit a website.

Cookies can help a website:

• function correctly;
• remember your preferences;
• understand how visitors use the website;
• measure the effectiveness of advertising;
• provide content and advertising that may be more relevant to you.

Similar technologies may include tracking pixels, scripts, tags, local storage and advertising identifiers. The same rules may apply where these technologies store information on, or access information from, your device.

2. Who operates this website?

This website is operated by:

3. Types of cookies we use

We group cookies and similar technologies into the following categories.

Strictly necessary cookies

These cookies are required for the website to work or to provide a service you have requested.

They may be used to:

• maintain website security;
• remember your cookie preferences;
• operate essential forms;
• maintain a booking or shopping session;
• prevent fraud;
• balance traffic across website servers.

Strictly necessary cookies cannot normally be switched off through our cookie controls because the website may not function properly without them.

Consent is not generally required for cookies that are strictly necessary to provide a service requested by the user. However, clear information should still be provided about their use.

Functional cookies

These cookies allow the website to remember choices and provide enhanced functionality.

They may be used to remember:

• language or display preferences;
• location or venue preferences;
• information entered into a form;
• accessibility preferences.

Where these cookies are not strictly necessary, we use them only with your consent.

Analytics cookies

These cookies help us understand how visitors use the website.

They may collect information such as:

• which pages are visited;
• how visitors move through the website;
• which links are selected;
• how long visitors remain on a page;
• whether technical errors occur;
• the type of browser or device used.

We use this information to improve the website and understand overall visitor behaviour.

Analytics cookies are not placed unless you give the required consent, except where a particular use is permitted without consent under applicable law.

Advertising cookies

Advertising cookies and similar technologies help us measure and improve our advertising.

They may be used to:

• understand whether an advertisement led to a website visit;
• measure whether visitors viewed events or purchased tickets;
• create or improve advertising audiences;
• limit repeated advertising;
• provide advertising that may be more relevant to visitors;
• measure the performance of campaigns.

We use advertising technologies only after you have selected the relevant consent option.

4. Meta Pixel and Meta Conversions API

Where you have consented to advertising technologies, we may use the Meta Pixel and Meta Conversions API.

The Meta Pixel operates through the website and may allow Meta to receive information about activity such as:

• visiting a page;
• viewing an event;
• selecting a ticket link;
• starting a checkout;
• completing a purchase.

The Meta Conversions API may send corresponding event information from our server to Meta. This can help us measure advertising where browser-based reporting is incomplete.

Depending on the event and your consent choices, information sent to Meta may include:

• event name and time;
• the page where the event occurred;
• ticket or event identifiers;
• order value and currency;
• Meta browser or click identifiers;
• IP address and browser user agent;
• hashed contact information used for matching;
• an internal order or event reference.

Meta may use this information in accordance with its own privacy terms and policies.

Meta Pixel, tracking tags and related advertising technologies are non-essential and are not activated before valid consent is obtained. Visitors can reject non-essential advertising technologies as easily as they can accept them.

5. Cookies currently used

The website uses the following cookies and similar technologies. Optional analytics and advertising technologies are activated only in accordance with the visitor’s cookie preferences.

6. Third-party services

Some website features may be provided by third parties. These providers may place or access cookies or similar technologies after the relevant consent has been given.

Depending on the website configuration, these may include:

• Meta;
• Google or another analytics provider;
• embedded video providers;
• map providers;
• ticketing providers;
• payment providers;
• email or marketing providers;
• social-media platforms.

Our cookie settings and the table above identify the third parties currently used.

Where consent is requested for third-party technologies, users are provided with clear information about the identity of those third parties and the purposes for which information is shared.

7. External ticketing websites

Some ticket links may take you to a separate ticketing or payment website.

That external website may use its own cookies and similar technologies. Its use of cookies will be governed by its own cookie and privacy policies.

Our cookie preferences do not necessarily control cookies placed by an external website after you leave up-the-creek.com.

8. Your choices

When you first visit the website, you will be shown cookie controls allowing you to:

• accept all optional cookies;
• reject all optional cookies;
• choose which categories to allow.

Strictly necessary cookies will remain active.

Non-essential cookies are not placed before the visitor has made an affirmative choice. The website also provides a clear method of rejecting optional cookies at the same stage as accepting them.

9. Changing or withdrawing consent

You can change or withdraw your consent at any time by selecting:

Cookie Settings

This link is also displayed permanently in the website footer.

Changing your preferences will prevent future use of the relevant optional technologies. It may not automatically delete cookies already stored on your device.

You can also delete or block cookies through your browser settings. Blocking some cookies may affect how the website works.

10. Browser controls

Most browsers allow you to:

• view stored cookies;
• delete individual cookies;
• block all or selected cookies;
• prevent third-party cookies;
• clear cookies when the browser closes.

Instructions vary by browser and device. Please consult your browser’s help pages for details.

11. How long cookies remain on your device

Some cookies last only while your browser remains open. These are known as session cookies.

Other cookies remain for a defined period or until you delete them. These are known as persistent cookies.

The duration of each cookie is shown in the cookie table or within the website’s cookie settings.

12. Changes to this policy

We may update this Cookie Policy where:

• website technologies change;
• a new provider is introduced;
• cookie purposes or durations change;
• legal or regulatory requirements change.

The latest version will be published on this page with an updated revision date.

Where the changes materially affect your choices, we may ask you to make a new consent selection.

13. Contact us

For questions about our use of cookies or personal information, contact:

manager@up-the-creek.com

or write to:

You can find more information about how we use personal information in our Privacy Policy.