Frequently Asked Questions

Find quick answers about tickets, access, venue policies, food, and visiting Up the Creek.

Select a category to view the most relevant questions and answers.

Accessibility

The first floor main room is wheelchair accessible but not the second floor studio.
Yes, we do have accessible toilets.
We do offer companion carer tickets. Please contact the venue in advance to organise.

Still need help?

contactus@up-the-creek.com.

Tickets

No, digital tickets on your phone are normally accepted unless otherwise stated on your confirmation.
Tickets are generally non-refundable unless a show is cancelled or rescheduled.
No, the seating is on a first come first serve basis.
We recommend arriving in good time before the advertised show start so you can be seated comfortably and enjoy the venue before the performance begins.
In many cases tickets can be used by someone else, but please check your booking terms or contact us if you are unsure.

Still need help?

contactus@up-the-creek.com.

Restaurant

Yes, food and drinks are available at the venue. Availability may vary by event, so please check event details or contact us if you need specific information.
There are no prebooked tables or ordering. You order at the venue and can eat your food anywhere you like.
There are vegetarian, vegan and halal options available.

Still need help?

contactus@up-the-creek.com.

Age and ID

All shows are 18+ and will require ID on entry.
Yes, valid photo ID may be requested.
A passport, driving licence, or other recognised government-issued photo ID is usually accepted.

Still need help?

contactus@up-the-creek.com.

Cloak Room & Lost Property

There is no cloakroom on site.
Please contact us through the contactus email address.
Lost property is usually held for a limited period, so it is best to contact us as soon as possible after your visit.

Still need help?

contactus@up-the-creek.com.

Venue Policy

No, filming and audio recording during performances are generally not allowed unless explicitly permitted.
Outside food & drink is not permitted at any time.
Yes, the venue reserves the right to refuse entry or remove guests where necessary for safety, licensing, or disruption reasons.
Late arrival may affect when you can be admitted, as entry may be held until a suitable break in the performance.

Still need help?

contactus@up-the-creek.com.

Contact

Email us at contactus@up-the-creek.com.
Up the Creek is located at 302 Creek Road, Greenwich, London SE10 9SW.
Yes, email us at george@up-the-creek.com.

Still need help?

contactus@up-the-creek.com.